Terms & conditions.

LAST UPDATED December 2024.

Please read these Terms and Conditions carefully before you start to purchase or book any services through our website. By using our website, you confirm that you accept these Terms and Conditions and that you agree to comply with them regardless of whether you choose to register with us.

It is the responsibility of the client to ensure they are in a good state of health before participating in a class or event.

 

Services Terms of Use

Account creation
You warrant that:

  • The personal data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

Pricing
Information displayed on the website related to pricing and service availability is subject to change by MADRE SL without notice.

We will endeavour to let you know of any changes happening with as much notice as possible. This might not always be possible.

 

Bookings

  • Pre-booked classes must be paid for in advance.

  • We encourage you to sign into classes a minimum of 5 minutes prior to the class start time. This can be done with our teachers. If you arrived late it is your responsibility at the end of the class to ensure you have been checked-in by the teacher running the class.

  • By signing up to our classes and events/workshops/retreats, you agree to receive our newsletter, which you can unsubscribe from anytime.

 

Payment 

  • If the booking is paid by debit or credit card, you authorise MADRE SL to debit the card provided by you without notice to you. Authorised debits include, but are not limited to, all classes (in-person and online), courses, events, memberships and credits.

  • We are cashless across our entire offering to make the check-in process quicker and easier for clients. When paying you can use any major credit or debit cards.

CREDIT Pack Expiries

  • 10 Classes: 90 DAYS EXPIRY from date of PURCHASE.

  • 5 Classes: 60 DAYS EXPIRY from date of PURCHASE.

Monthly ONLINE Memberships (LAUNCHING in 2025)

  • The monthly unlimited online membership auto-renews automatically but can be cancelled anytime; as we don’t believe in locking you in. From time to time we may change and/or add the types of memberships on offer.

  • There is no joining fee.

  • The subscription becomes active as soon as it is purchased. and is valid for one month.

  • Auto-renews every month on the same day as purchased. For example, if you purchased the subscription on the 5th, and it is set to renew once a month, then the subscription will renew on the 5th day of the next month.

  • If you would like to pause your membership with us simply cancel and sign up again when you’re ready to come back.

  • Valid for use by named member only.

  • Not eligible for refund or transfer.

 

The Welcome Deal

  • Only available to new clients who have never booked a SERVICE with us before.

  • This offer may from time to time not be available.

  • By signing up to our welcome deal, you agree to be signed up to our newsletter, which you can unsubscribe from anytime.

  • The subscription becomes active as soon as it is purchased. and is valid for 7 or 14 days (depending on the offer available at the time).

 

Cancellation policies

Classes

  • If you are booked into a class but can no longer attend, you must cancel the class. To cancel you must do this through your Acuity profile.

  • MADRE’s class cancellation policy is 12 hours. If you do not cancel with at least 12 hours prior notice, this will constitute as a late cancel and your credit will not be returned to your account.

  • For refunds please email the MADRE SL team who will be able to help you with this.

  • If a class is fully booked, you can join the waitlist by emailing us and you will be enrolled if anyone cancels. Please make sure you stay on top of your emails to find out if you’ve been added to the class. The waitlist closes 1 hour before the class starts.

  • If your class is cancelled by MADRE SL your credit will be returned to your account. This is done manually by our team..

  • If you are more than 5 minutes late you will not be admitted, no exceptions, and this will be treated as a late cancellation.

  • Please always check in with the teacher before your class.

  • We haven’t introduced any “no-show” fees as we’d rather like to avoid that. We ask that therefore you make sure to cancel when you can’t make it, even if it’s less then 1 hour before class start.

  • If you are a no-show more then 3x times, we might be in touch to discuss this with you as it’s unfair on other clients who otherwise can’t attend class.

 
Workshops & Courses

  • Less than 24 hours notice: No credit or refund will be given.

  • More than 24 hours (up to 7 days) notice: 75% refund.

  • More than 7 days notice: Full refund.

  • If a course or workshop is cancelled you will be offered either a refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.

  • We are unable to give refunds in the case of cancelled transport (trains, aeroplanes etc). Please ensure you take out relevant insurance to protect yourself against this.

  • Refunds are not possible to be made retrospectively. If we have not heard from you by 24 hours following the end of a workshop we will not be able to process any refunds.

  • If your workshop is cancelled by MADRE SL, we will notify you as soon as we have knowledge of the cancellation and will refund you the full £ (sterling) amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses.

 
Promotions & discounts

  • Corporate discounts can be provided on request

  • Promotions cannot be combined or backdated

 
Gift cards

  • Gift cards are only available digitally and will expire 12 months from purchase. We will not refund any balance remaining.

  • Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards.

  • If the value of the Gift card is less than the value of the appointment, you can still use the code to book. A gift certificate doesn’t have to cover the whole cost of an appointment. You can pay the remaining amount using a credit or debit card.

  • We reserve the right to refuse to accept a gift card which we deem to be tampered with.

  • We reserve the right to amend the gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.

 
Privates/PT

  • 1-on-1 appointments with our teachers are to be arranged with us via e-mail.

  • Less than 7 days notice: No credit or refund will be given

  • More than 7 days notice: Full refund or studio credit

  • To reschedule: 48 hours notice (new time dependant on teacher availability)

  • If your private class is cancelled by MADRE SL, we will notify you as soon as we have knowledge of the cancellation and will refund you the full £ (sterling) amount you have paid us in respect of the private class. We will not be responsible for any additional expenses which you may have incurred in respect of the private class, including travel, accommodation or exchange rate losses

 
Teacher Trainings / CPD’s

  • If you cancel your space on a training, any deposit, or monies paid up to the point of cancellation are non-refundable. Unless we are able to find another student to take your place, then a refund will be issueD minus a 20% admin fee.

  • Spaces are non-transferrable.

  • If you cannot complete the training for any reason we will transfer you on to the next training, no refunds can be given.

  • If your training is cancelled by MADRE SL, we will refund you the full £ (sterling) amount you have paid us in respect of the training. We will not be responsible for any additional expenses which you may have incurred in respect of the private class, including travel, accommodation or exchange rate losses.

 

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

 

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.

 

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

 

Our rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

  • change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

  • It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

 

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

 

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

 

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

 

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

 

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

Enquiries or complaints

If you have any enquiries or complaints please email US ON: hola@madre-sl.com